ARC's Vision: A New Approach to Heavy Motor, Machinery and Plant Loss Assessing

October 19, 2023

ARC's Vision: A New Approach to Heavy Motor, Machinery and Plant Loss Assessing

"We see claims in the future as a connected ecosystem dominated by specialists." – this vision, initially set forth by ARC, is now supported by numerous industry professionals.

ARC believed in the creation of a national team comprising industry experts from various trades who would collaborate, fostering cross-pollination and offering a new, unique approach.

At that time, Motor Loss Assessing heavily relied on high-volume assessors with a background in light motor paint and panel work.

However, specialised Heavy Motor, Machinery & Plant, prevalent in industries like Farm & Agriculture, Construction & Cranes, Logging, Civil & Mining, required experts with a technical background, rather than panel beaters. This sector had been underserved by the Loss Assessing community and lacked a consistent national approach.

The market's demand for quick assessments and cost-cutting measures had led to the unfortunate consequence of low-cost assessments for Heavy Motor, Machinery & Plant, at the expense of quality claim outcomes and client satisfaction.

In 2013, ARC recognised the scarcity of talent in the Heavy Motor, Machinery, Plant and Equipment sector, prompting the launch of ARC Assessing, exclusively offering loss assessing services to clients in Western Australia.

After four years of steady growth, in 2017, we identified the same gap in the nationwide market and have since established ourselves as a high-quality nationwide provider to all our valued clients across Australia.

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1300 280 141claims@arcassessing.com.au
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